Robosol has an experienced resource base of highly trained Network and System Administrators, Services Agents and a state of art infrastructure that makes it easier and more cost-effective to handle IT Facility Management. We provide onsite implementation services combined with offshore maintenance diversifying your risk as well as reducing cost of maintenance.

Selectively outsourcing Facility Management results in significant cost savings, as well as a reduction in risk.

Some of our services in this area are

Business Continuity & Disaster Management

• Redundancy Planning
• Platform Selection
• Database Backup Planning
• Standards Implementation

LAN / WAN Design & Implementation

• Windows 2000/2003/2008/2008 R2, NT, 2003, Linux Server Installations
• Exchange server 2007/2010
• Security Configurations
• Firewall & VPN configurations
• System Documentation

Maintenance & Support

• Remote Maintenance during Off Business Hours
• 24/7 Help Desk Support
• Routing System Monitoring
• User Management

How to Start

To outsource IT Maintenance or Helpdesk all you need to do is contact us and our experts will explain to you how we can help you. The steps normally involved are as follows:

• Understanding Support requirements
• Ascertaining the training needs if any
• Ascertaining the connectivity
• Training & Connectivity
• Service trial
• Establishment of SLA
• Establishment of Standard Operating Procedures
• Service Commencement
• Regular performance review