tel. +44 1277 286299
We have been a Microsoft Gold partner for over 20 years and have designed, implemented and supported Dynamics Business Central ERP software solutions across industries. Owing to this experience, we can say that we are best equipped to deal with any support scenarios
Our Services
Dedicated Experienced Support desk
Extended Business hours
Support via E-mail, Teams, Phone & Portal
Clear Service level agreement
Weekly Reports
Dynamics 365, Navision, .Net and SQl support
Phone based walk through
We offer secure Data Back-up & Optimisation
Support Escalation
Our Support Plans
| Users | Minimum Hours | Hourly Rate | Amount | Billing Frequency |
|---|---|---|---|---|
| 0-3 | 8 | £ 100.00 | £ 800.00 | Yearly |
| 4-10 | 15 | £ 85.00 | £ 1,275.00 | Yearly |
| 10-20 | 40 | £ 75.00 | £ 3,000.00 | Yearly |
| 20-40 | 80 | £ 70.00 | £ 5,600.00 | Yearly |
| 40-100 | 120 | £ 65.00 | £ 7,800.00 | Yearly |
| 100 + | 200 | £ 55.00 | £ 11,000.00 | Yearly |
Additional Hours outside of support package are charged at relevant P/H Tarif based on user count
Robosol Premium Support Services (RPSS) — The next level operational experience!
We are a leading Microsoft Gold Partner in the UK and we can help you take full advantage of Business Central with expert support worldwide
We will help you maximize your investment!
To achieve this, Robosol now offers Premium Support Services with access to experts for proactive support and guidance. A dedicated support consultant, closely aligned with your internal team, establishes on-demand access to experts whenever you need them. Whether it be guiding you through service releases to enable the quick adoption of new features and capabilities or supporting your internal teams with technical, operational & training services request—we’ve got you covered!
Download Robosol Support Services brochure
With RPSS, You Get:
- Coaching from a dedicated Robosol Value Consultant
- Business Central / NAV configurations fully supported by experts
- End-to-end release management and guidance of microsoft dynamics 365 upgrades
- Operational service requests for Business Central administration and user support
- Dedicated service consultant with back-up services
- Extended support during off-working hours
- Single point of contact for everything related to your application
- On-Demand access to experts to enable rapid adoption of product capabilities
- Dedicated MS Teams calling line with personal direct Teams chat option
- Regular periodical meeting with all your departments to ensure a seamless workflow